19/10/2026
A guest’s stay is only one part of the guest experience.
Vass (Vassiliki) Evripiotis, our Head of Guest Experience, explains how our Guest Experience, Concierge and Aparthotel teams work together throughout the guest journey, from the first booking interaction to check-out and sometimes beyond.
Each team plays a different role, but they all work towards the same goal: making guests feel looked after at every step.
Watch Vass take us behind the scenes of the team that makes it happen.