10/22/2026
Addressing Airbnb’s New Policy
Our Perspective and Commitment
We wanted to take a moment to address Airbnb’s recent policy update, “Important Changes to House Rules.” After thoroughly reviewing the release, including every attached detail, we wanted to offer a thoughtful, neutral, and clear perspective on what these changes mean for guests and property owners alike.
There has been a significant amount of online concern surrounding this announcement. Before reacting to the initial fear/worry/upset, it’s worth taking a closer look—have you had a chance to read the full article and review all of the attached details? Looking closely at the details reveals that these updates align with how a modern, professional hospitality business should already operate. We found the new policy to be fair and reasonable.
As a property management team, our obligation is twofold… ensuring our guests have a 5 star, stress-free vacation while rigorously protecting our owners’ assets.
Years ago, we moved away from asking guests to complete checkout instructions. We recognized that overburdening guests often led to unintended problems—such as overloading washing machines with comforters attached to duvets or putting away partially cleaned dishes. Instead, we re-evaluated our operational model. We calculated the exact cost and labor required for a full, top-to-bottom clean during a same-day turnover, ensuring our turnover specialists are paid a fair, livable wage for thorough, efficient work.
While clients occasionally mention that our cleaning fees are higher than some competitors, that investment reflects our quality standard. From comprehensive cleans to rigorous post-cleaning inspections, our pricing guarantees that our team is properly compensated to maintain high standards under tight schedules.
📈 Looking at the Data
It can certainly be frustrating for cleaning crews to handle unwashed cookware during a short turnover window, but an objective look at the data provides important context:
• High Volume, Consistently Respectful Guests: We have hosted over 1,000 stays this year alone.
• Minimal Issues: Out of those stays, only 5 required an additional deep cleaning fee due to excessive mess or unauthorized events.
• The Reality: 99.5% of our guests treat our properties with respect and leave them in excellent condition.
Our checkout requests have always been minimal and “suggested”: start the dishwasher, clear perishable trash from the refrigerator, turn off the lights, and lock up. We even explicitly ask guests not to strip the beds—leaving linens on the mattress prevents them from collecting unnecessary floor debris or pet hair prior to washing, making the laundry process much easier for our staff.
❓ What the Policy Change Really Means
Airbnb’s updated guidelines are simply eliminating unreasonable demands—such as requiring families to haul a week's worth of garbage offsite—which professional hospitality providers should already be handling through dedicated vendor services anyways.
Because our team already operates with these best practices, this policy update will not require any changes to our operations, nor will it negatively impact our business or owner revenue.
Airbnb is simply asking hosts to be more transparent so guests know exactly what they're getting. If you list an amenity, it needs to be part of the nightly rate—not an extra fee. They also want all house rules clearly stated in the listing so guests aren't blindsided when they check in.
We also do not anticipate a shift in guest behavior. The overwhelming majority of travelers naturally leave properties in good condition out of courtesy, and Airbnb’s policies continue to allow hosts to hold guests financially accountable for genuine property damage or severe negligence.
We remain fully confident in our operational strategy, our dedicated turnover teams, and the respectful guests who choose our properties. Thank you for your continued trust as we deliver exceptional hospitality and protect your investment.
