11/02/2026
I purchased a 2025 GMC Yukon from Waldorf Chevrolet and Cadillac in Maryland, and I can honestly say I would strongly caution anyone considering doing business with this dealership. Just look at the other reviews of this place.
The vehicle was delivered to my home in Florida with significant damage to the rear bumper that was NEVER disclosed to me before the purchase. What makes this particularly frustrating is that I specifically asked questions and requested photos and videos of the vehicle before completing the transaction. Despite those repeated requests, this damage was never brought to my attention. I have ALL the receipts to back up my requests.
Once the vehicle arrived, I immediately notified the dealership and provided documentation of the damage. I wasn't asking for anything unreasonable. I simply expected the dealership to take responsibility for damage that existed before delivery and was never disclosed.
To make matters worse, I took the vehicle to one of their own affiliated dealerships here in South Florida to obtain a repair estimate. The estimate came back at $1,750.
And what was Waldorf Chevrolet and Cadillac's response?
They called me and offered to send me a check for $150.
Let that sink in. A dealership sells you a vehicle, fails to disclose existing damage despite repeated requests for information, receives documentation and a legitimate repair estimate from one of its own dealerships, and then thinks offering $150 is an acceptable way to resolve the situation.
That isn't customer service. That's an insult.
I spent a substantial amount of money purchasing this vehicle and expected honesty, transparency, and basic accountability. Instead, I've been left dealing with damage that should have been disclosed before the sale and an offer that doesn't even come close to addressing the actual repair cost.
The most disappointing part is that this could have been handled professionally. Mistakes happen, but how a dealership handles a problem says everything about its integrity. Waldorf Chevrolet and Cadillac had an opportunity to make this right. Instead, they chose to make an already terrible experience even worse.
I would not purchase another vehicle from Waldorf Chevrolet and Cadillac, and based on my experience, I cannot recommend them to anyone.
A $150 offer on a $1,750 repair is not a resolution. It's an insult to the customer who trusted you with a major purchase.
This place is a DUMP.
