24/10/2026
Your tenancy managers could be protecting more of your agency's value than you realise.
Winning new instructions is important, but retaining those landlords, protecting their investments and delivering a consistently good service is what helps build a sustainable letting agency.
Yet the people responsible for much of that work don't always get the recognition they deserve.
In this clip from the Reborn Agency Live Series, Dawn Bennett explains why tenancy managers play such a vital role in protecting landlords' assets and why their contribution deserves far more attention.
It's an important reminder for letting agency owners to recognise the value being created behind the scenes, not just at the point of winning new business.
Watch the full episode with Sally Lawson and Dawn Bennett here: https://rebornchallenge.co.uk/watch-the-replay