What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Yuno

Name: Yuno
Address: 167-169 Great Portland Street, 5th Floor, London, W1W5PF, GB
Telephone: +442038482205

Call Directions Website Contact the business

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Yuno, Property management company, 167-169 Great Portland Street, 5th Floor, London.

Yuno is the UK’s leading full‑service, end‑to‑end property compliance platform - API‑driven, integrating with partners like Reapit and supported by a specialist team with over 100 years of combined expertise.

05/11/2026

Taking in a lodger

AI got this one mostly right.
“Mostly” is the problem.

Ask whether you need a licence for a lodger and you’ll get a perfectly reasonable answer.
It’s a decent starting point.
But it skips the questions I’d want answered before telling anyone yes or no.

How many people are we talking about?
Is it genuinely your main home, or are you away half the year?

And how is the place laid out?
If part of it works like a separate flat, the whole picture can change.

None of that is obscure.
It’s just the kind of detail a general answer can’t know to ask about, and it’s usually where the real answer sits.

If you’re thinking about taking someone in and want an answer for your situation rather than a typical one, I’m happy to help.

03/11/2026

Where competitors stop, your risk starts

Getting the licence feels like the finish line.
It’s actually the starting gun.

The application is the bit everyone celebrates.
It’s visible, it has a date on it, and there’s a nice bit of paper at the end.

Then life carries on.
Occupancy changes.
Conditions get attached.
Fire requirements shift.
The renewal date creeps up.

That second part is where I’d put most of the risk in this industry, and it gets the least attention because it’s ongoing and unglamorous.

When we built Yuno, that’s where we wanted to spend our energy.
Not just telling you what you need, but helping you keep hold of it afterwards.

So it’s worth asking where your current setup stops helping.

If the honest answer is “once the licence comes through”, let’s have a conversation.

01/11/2026

Relationships vs paperwork

Relationships win you the work.
Paperwork protects you when things go sideways.
I don’t think it’s one or the other.

Most of Yuno’s growth has come through people recommending us, so I’d be the last person to tell you relationships don’t matter.

They’re how every good deal starts.

But in compliance, a good chat isn’t evidence.
When a council asks what was agreed, or a client’s circumstances change, nobody’s interested in how well you got on.
They want to see what’s written down.

The way I look at it, the relationship is the reason you sign.
The contract is what you both lean on when the people around the table change.

If your agreements with landlords haven’t been looked at since the day you signed them, that’s an easy one to put right.

29/10/2026

Awards are pay-to-win

A few days after I was shortlisted for an award, I was asked for ten grand.

I’ll be honest, I’ve always been a bit sceptical of awards.
This year we decided to give them a go anyway, partly because I know they matter to a lot of people in this industry.

I’m not saying every award is bought.
Plenty of good businesses win on merit, and I’d love to see more of that.
But when the first follow-up after “congratulations” is a table invoice, you can see why people wonder.

What I’d rather be judged on is what our clients say about us when we’re not in the room.
That’s the only shortlist I really care about.

Agree, disagree, or think I’m just bitter?

Tell me in the comments. I can take it.

27/10/2026

"We’ve always managed it this way”

The most expensive sentence in lettings is “we’ve always done it this way.”

I get why people say it.
The process worked.
Nobody got a letter.
Why touch it?

Because the ground has moved under it.
The process you’re proud of was built for rules that have been rewritten more than once since.

Nothing about it is wrong, exactly.
It’s just answering questions nobody’s asking any more.

The agencies I worry about aren’t the chaotic ones.
Chaos gets noticed.
It’s the tidy, settled ones with a process that hasn’t been opened up in years, because it’s never given them a reason to.

So try this.
Find the person who built your compliance process and ask when they last changed it.

If the answer starts with “well…”, it’s probably worth a conversation.

22/10/2026

Human Error Is the Biggest Risk

Most compliance failures don't start with negligence.
They start with something tiny.

We had a case where a negotiator nudged a property pin slightly down the road, purely to make the Rightmove image look better.
Took seconds.
Completely innocent.

It pushed the property outside the correct council boundary and out of its licensing scheme without anyone realising.

Now picture that across thousands of properties and multiple boroughs.

That's the real risk agencies are facing,not effort, not intent, just complexity.
It's why manual oversight alone doesn't cut it anymore.

Worth thinking about what's catching your human error before it becomes a problem.

20/10/2026

Why Councils Get It Wrong Too

Had a genuinely eye-opening one recently, an agency was told by their council that a property didn't need a licence.

Yuno flagged it anyway.
Turned out the council had checked the wrong ward boundary.
The property did need it.

That's the bit people don't expect:
Even the people setting the rules get it wrong sometimes.

Boundaries shift, schemes evolve, and one small mix-up can create a genuinely expensive problem.

You can't manage compliance on assumptions anymore, no matter how experienced your team is.

If that story rings any bells, it's worth a proper look at your own risk mapping.

18/10/2026

You Can't Wing It Anymore

Business relationships have changed more in the last few years than in the thirty before it. What people knew last month is often already out of date.

So you still need the trust, the personality, the connection, that hasn't gone anywhere.
But you have to get to the value and the education far quicker than you used to.

You've genuinely got to know your stuff now.

Winging it isn't an option the way it might have been thirty years ago.

15/10/2026

Free Days, Turning 40 & What Actually Matters

Ask either of us for a perfect free day and you'll get two very different answers, one's walking round central London soaking up the noise, the other's got a bike on the back of the car heading somewhere flat for twenty miles.

Different methods, same outcome:
Switching off properly.

And the thing that surprised us both is how much less you care about other people's opinions once you hit 40.

Less noise, more focus on the people who actually matter to you.
Funny how that shift creeps up on you.

13/10/2026

The Next Five Years of Agency

I think agency businesses are about to split into two groups.

The ones building proper operational infrastructure, and the ones struggling under complexity they didn't plan for.

Regulation's increasing, client expectations are increasing, and reactive models are getting harder to sustain.
This isn't fear-mongering, it's just where things are heading.

The agencies moving now, before the pressure forces their hand, are going to have a genuine advantage over the next five years.

Worth being honest with yourself about which group you're currently in.

Address

167-169 Great Portland Street, 5th Floor
London
W1W5PF

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+442038482205

Website

http://goyuno.com/

Alerts

Be the first to know and let us send you an email when Yuno posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.