10/20/2026
A clearer client experience starts before the inspection begins.
Take a few minutes to explain what the inspection covers, how access and visibility can affect your observations, and how you’ll communicate findings in the report.
Keep the language simple and give clients space to ask questions. What feels routine to an experienced inspector may be completely new to someone buying their first home.
That early conversation gives clients a better understanding of the service and a useful foundation for the discussion that follows.
What do you always make a point of explaining before an inspection?