02/11/2026
Airbnb says: They booked a stay. Not a cleaning shift.
The platform’s latest house-rules update draws a clearer line between checkout requests and work a cleaner would normally do.
For reservations booked on or after 20 November 2026, hosts generally shouldn’t ask guests to strip beds, wash and put away dishes or take rubbish off-site.
Reasonable alternatives include gathering used towels, leaving used dishes in the sink and sorting rubbish and recycling into designated indoor bins.
Before the change, review your listing’s House rules and requests section. Disclose requests before booking and check that your automated messages match. Context-specific exceptions may apply. This is Airbnb policy, not a new UK law.
Put the cleaning work in your turnover plan, rather than your guest’s checkout list.
London landlord? Message KPM to discuss managing your property.
Sources checked 23 October 2026:
https://www.airbnb.com/help/article/4168
https://www.airbnb.com/resources/hosting-homes/a/important-changes-to-house-rules-21